Frequently Asked Questions

We hope that shopping with us is easy, fun and enjoyable.  Our virtual shop space is designed with your convenience in mind. We hope you find the following section helpful. Alternatively, reach out to our SKYE Care team, we are always ready and happy to help!

Order & Shipping

Where do you ship to and how much does shipping cost?

We ship worldwide. Shipping is always free, both ways, even for international customers.

Most of our orders are shipped within 1-2 business days of purchase from our sunny California warehouse. Once your order is shipped, it should arrive within 2-3 business days for destinations within the continental US, or 1-3 weeks for destinations overseas. All orders come with delivery confirmation which can be used to track your package.

We are located in sunny California and all prices displayed are in US Dollars.

We accept payments from Visa, MasterCard, Discover and American Express, as well as via Paypal.

For orders in the US we are obligated to collect state sales tax in California. For orders overseas, additional customs and import duties may be levied by the country of your residence.

If an item is waitlisted it means that it is currently sold out but we will most likely be making more. Sign up with your email and let us know your preferred color and size. We will notify you when it becomes available.

Pre-order items can be ordered ahead of time. The estimated shipping date is noted on the product page. If you place an order with in-stock items and pre-order items, in-stock items will be shipped first and pre-order items will be shipped as they become available.

All of our styles are crafted in limited quantities to ensure every piece is made to the highest standard. As a result, some styles may sell out shortly after its release. If possible, pre-order to ensure availability of your favorite style. Alternatively, sign up for the waitlist to be notified when an item is back in stock.

We start to process your order as soon as it is placed so that your items arrive as quickly as possible. If you have any questions about an order you have placed or would like to make any changes, please contact SKYE Careteam as soon as possible, we will assist you in any way we can.

Returns & Exchanges

What is your return policy?

We hope you love everything from us. Our returns are free and easy. If for any reason an item does not work out for you, we gladly offer free returns within 30 days of delivery.

US customers: For items returned within 14 days of delivery, refunds will be issued in the original form of payment. For items returned within 15-30 days of delivery, refunds will be issued in the form of store credit.

International customers: Free returns within 30 days of delivery are issued in the form of store credit.

If you decide to return an item, please ensure that it is in pristine condition with original tags still attached. Please note that if any item is returned in a condition other than how it originally left our facility, a cleaning and restocking fee may be deducted from your refund or store credit amount.

Initiating a return is easy if you have an account with us. Simply log in to your account, find the specific order and item that you’d like to return. Click refund underneath the item and submit reason(s) for return, which will help us better serve you in the future. Once that’s completed, we will send you a prepaid shipping label with return instructions.

If you checked out as a guest, please email [email protected]. Include the order number, name of item that you would like to return and reason(s) for return. We will email you a prepaid shipping label with return instructions.

At this time, we are unable to automatically process exchanges. To exchange an item, initiate a return for the item you purchased and place a new order for the item you want. Remember, shipping is always free both ways, even for international customers!

If you received a damaged or defective item, please email our SKYE Care team with your order number and a photo of the garment, and we will take care of you!

Size & Fit

What size should I order?

We know sizing can be tricky when shopping online, and we are here to help in any way we can. For starters, please take a look at our Size Guide. Our silhouettes vary from slim fitting to oversized, so each style will have different measurements. If you have questions about a specific style’s measurements, please reach out to our SKYE Care team. Please include your bust, waist, and hip measurements along with your height and (optional) weight.

Absolutely! We believe that beauty and style does not come in limited shapes and sizes. It is vital to us that all women feel beautiful and all physiques are represented. We currently offer XS, S, M and L in women sizing. As we continue to grow, we will be expanding to other offerings.

Garment Care

How should I care for my SKYE garments?

For us there is nothing better than offering refined styles in the finest materials that can be worn over and over again. The care instructions on your garment’s label will give you a general guidance on how to best care for your garment. Additionally, here are a few easy tips to keep your garments long-loved favorites for years to come.

Reduce frequency of washing or dry cleaning
Unless a garment is visibly dirty, it may not need to be washed. Instead, hang it outdoors or near an open window with fresh air. Alternatively, use a steamer to refresh garments and release wrinkles. The steam plumps up fibers and kills odors and bacteria. Spot clean if only a small area is soiled.

Wash clothes inside out and use a mesh bag
Protect the outside part of a garment by turning it inside out and placing in a mesh bag. This protects zippers, buttons and embellishments from rubbing against each other and the fabric causing wear and tear.

Wash in cold water and gentle cycle
Hot water and high spin consumes more energy and wears out fabric. Unless the garment is heavily soiled, wash in cold water and gentle cycle.

Reduce the amount of detergent
Other than being harmful for the environment, a large amount of detergent leaves residue behind, making garments dull and stiff. Instead, use half the prescribed amount of detergent with half cup of borax or washing soda, which are natural detergent boosters.

Use vinegar instead of chlorine bleach
White distilled vinegar is a natural fabric brightener and softener that does not damage the fabric the way chlorine bleach does.  It is also better for the environment.

Air dry
Dryer heat damages fabric over time and can cause shrinkage and fading.  Air drying is easier on garments and the environment. Line drying white garments outdoors in the sun can help keep them bright. Dark garments are best kept indoors or in shade, to keep colors from fading.

Fold or use the right hanger
Thin, wire hangers can cause bumps on shoulders and stretch garments out, especially for knits and more substantial pieces. Fold knitted items and use thick, wooden hangers to keep shoulders intact.

Wool doesn’t need washing as often as other fibers might. In fact, they last a lot longer if you don’t. Here are a few things you can do instead:

Air it out – Wool has anti-bacterial and self-cleaning properties, so simply hang your garment and expose them to fresh air.

Brush it – brushing wool will not only prevent pilling but also release its natural oils, which refreshes the material.

Spot clean – Wipe targeted area with a damp cloth, and use a small amount of detergent if necessary.

Wool and wool blend garments should be hand washed or machine washed on delicate or wool cycle (very low spin cycle) with cold water. This is important to prevent pillage, felting and shrinkage to the garment.

Also, never put wool or wool blend garments in the dryer! Instead, lay your wool item flat on a towel to absorb any extra moisture, gently reshape them and wait for the garment to dry. Knits can be heavy when wet and that extra weight will pull them out of shape if line dried.

An all natural and biodegradable fabric, cotton is fully machine washable. Turn the garment inside out, and place in a mesh bag. Wash with like colors to keep light garments bright. Select delicate cycle on the washing machine, and make sure the water temperature is cold and the spin is low.

If possible, choose a plant-based detergent free of fragrance, optical brighteners, chlorine, and phosphates that are toxic for you and the environment. Borax and washing soda are natural detergent boosters that remove tough stains, deodorize and freshen garments. One half cup of white distilled vinegar can be added to the final rinse cycle as a natural fabric brightener and softener. Hang or lay flat to dry.

An all natural and sustainable fabric with luxurious drape and feel of expensive silk, tencel is fully machine washable. Turn the garment inside out, and place in a mesh bag to protect zippers, buttons, and any special detailing. Wash with like colors to keep light garments bright. Select delicate cycle on the washing machine, and make sure the water temperature is cold and the spin is low.

If possible, choose a plant-based detergent free of fragrance, optical brighteners, chlorine, and phosphates that are toxic for you and the environment. Borax and washing soda are natural detergent boosters that remove tough stains, deodorize and freshen garments. One half cup of white distilled vinegar can be added to the final rinse cycle as a natural fabric brightener and softener. Line dry in shaded area to prevent fading.

A sturdy cotton twill fabric, denim is fully machine washable. Due to high dye concentration on the yarn surface, some color transfer may happen during the first few washes, so make sure to wash with like colors. Turn the garment inside out, and place in a mesh bag to protect zippers, buttons, and any special detailing. Select normal cycle on the washing machine, and make sure the water temperature is cold.

If possible, choose a plant-based detergent free of fragrance, optical brighteners, chlorine, and phosphates that are toxic for you and the environment. Borax and washing soda are natural detergent boosters that remove tough stains, deodorize and freshen garments. One half cup of white distilled vinegar can be added to the final rinse cycle as a natural fabric brightener and softener. Line dry in shaded area to prevent fading.