Frequently Asked Questions

We hope that shopping with us is easy, fun and enjoyable.  Our online shop is designed with your convenience in mind. We hope you find the following section helpful.

Alternatively, reach out to our SKYE Care team via email or chat, we always love to help!

ORDER & SHIPPING

Where do you ship and how much does shipping cost?

We ship to more than 190 countries including Canada, the UK, Australia, Japan and China. Shipping is always free, for US and international customers.

How fast is your shipping?

USA: 2-5 days

Canada: 5-10 days

Other international destinations: 1-3 weeks

All orders come with delivery confirmation which can be used to track your items.

In-stock items are shipped in 1-2 business days after purchase. Back-ordered items have an additional wait time of 10-15 business days. They are specified on our product pages.

When an order contains both in-stock and back-ordered items, the entire order will be shipped together unless requested otherwise.

*Kindly note that shipping times may be impacted due to weather conditions, holiday seasons, or customs delays beyond our control. 

What currency are your prices in?

We are located in sunny California and all items are priced in US Dollars. For international customers, our currency converter displays prices in your currency for your convenience.

What forms of payment do you accept?

We accept payments from major credit cards including Visa, MasterCard, Discover, American Express, Chase and JCB; as well as express checkout via Apple Pay, Amazon Pay, Google Pay, Paypal and AliPay.

How much duty and tax will I have to pay?

For orders in the US we are obligated to collect state sales tax in California. For orders overseas, additional customs and import duties may be levied by the country of your residence.

What are back-ordered items, and when will they ship?

Some items are available for ordering before they physically arrive at our warehouse. Individual product pages will specify if an item is backordered with approximate availability dates. Once those items arrive at our warehouse, we’ll ship them to you within 1-2 business days.

If you place an order containing both in-stock and backordered items, the entire order will be shipped together unless requested otherwise by you.

How do I order an item that's currently out of stock?

All of our styles are crafted in limited quantities to ensure sustainable manufacturing practices and quality production standards. As a result, some styles may sell out shortly after its release. If possible, order early to ensure availability of your favorite style.

We may or may not be able to bring a sold-out item back. You are always welcome to contact us to inquire about a particular style’s availability.

Can I change my order after it's been placed?

We start to process your order as soon as it is placed so that your items arrive as quickly as possible. If you have any questions about an order you have placed or would like to make any changes, please contact SKYE Care as soon as possible, we will assist you in any way we can.

RETURNS & EXCHANGES

What is your return policy?

We hope you love everything from us! If an item does not work out for you, we gladly accept returns within 30 days of shipping.

US customers: A prepaid return shipping label will be provided to you. Refunds will be issued back to your original form of payment in 7-10 business days.

International customers: Please send the item to the return address below. Refunds will be issued back to your original form of payment in 7-10 business days.

Return Address:

SKYE
4300 Black Ave #383
Pleasanton, CA 94566
USA

How do I initiate a return?

Initiating a return is easy. Simply email SKYE Careinclude the order number, name of item that you would like to return and reason for return.

If you decide to return an item, please ensure that it is in pristine condition with original tags still attached. Kindly note that if any item is returned in non-resellable condition (e.g. with stains or odors), it will be sent back to you.

Please allow 7-10 business days for returns to be processed once they arrive at our warehouse.

How do I make an exchange?

If you would like to exchange for a different size or a different item, kindly email our SKYE Care Team with your order number, name of item to be returned and name of item you would like to receive instead.

Alternatively, you may also request a return and place an order for the new item. Our shipping and returns are always free for US customers.

What if something I ordered is defective or damaged?

Our items pass through stringent quality checks before they leave our warehouse. However, if you received a damaged or defective item, please email our SKYE Care Team with your order number and a photo of the item, and we will take care of you!

SIZE & FIT

What size should I order?

We know sizing can be tricky when shopping online, and we are here to help in any way we can. For starters, please take a look at our Size Guide and check out the exact measurements in our product description. 

Our silhouettes vary from slim fitting to oversized, so each style may fit you differently. If you are still unsure about which size to get, please email or chat with our SKYE Care team.

Alternatively, you may purchase additional sizes of the same style and keep the one that fits you best. Our returns are always free!

Will you be offering more sizes?

Absolutely! We believe that sophistication and style come in all shapes and sizes. It is vital to us that all women feel beautiful and different physiques are represented. As a small business, we currently offer XS, S, M and L in women sizing. As we continue to grow, we will be expanding to other offerings to accommodate tall, petite, slim and curvy body types.

GARMENT CARE TIPS

How should I care for my garments?

For us there is nothing better than offering refined styles in the finest materials that can be worn over and over again. The care instructions on your garment’s label will give you a general guidance on how to best care for your garment. Additionally, here are a few easy tips to keep your garments long-loved favorites for years to come.

1. Reduce frequency of washing or dry cleaning
Unless a garment is visibly dirty, it may not need to be washed. Instead, hang it outdoors or near an open window with fresh air. Alternatively, use a steamer to refresh garments and release wrinkles. The steam plumps up fibers and kills odors and bacteria. Spot clean if only a small area is soiled.

2. Wash clothes inside out and use a mesh bag
Protect the outside part of a garment by turning it inside out and placing in a mesh bag. This protects zippers, buttons and embellishments from rubbing against each other and the fabric causing wear and tear.

3. Wash in cold water and gentle cycle
Hot water and high spin consumes more energy and wears out fabric. Unless the garment is heavily soiled, wash in cold water and gentle cycle.

4. Reduce the amount of detergent
Other than being harmful for the environment, a large amount of detergent leaves residue behind, making garments dull and stiff. Instead, use half the prescribed amount of detergent with half cup of borax or washing soda, which are natural detergent boosters.

5. Use vinegar instead of chlorine bleach
White distilled vinegar is a natural fabric brightener and softener that does not damage the fabric the way chlorine bleach does.  It is also better for the environment.

6. Air dry
Dryer heat damages fabric over time and can cause shrinkage and fading.  Air drying is easier on garments and the environment. Line drying white garments outdoors in the sun can help keep them bright. Dark garments are best kept indoors or in shade, to keep colors from fading.

7. Fold or use the right hanger
Thin, wire hangers can cause bumps on shoulders and stretch garments out, especially for knits and more substantial pieces. Fold knitted items and use thick, wooden hangers to keep shoulders intact.

Wool/Wool Blend Garments

Wool doesn’t need washing as often as other fibers might. In fact, they last a lot longer when they are washed less. Here are a few things you can do instead:

1. Air it out – Wool has anti-bacterial and self-cleaning properties, so simply hang your garment and expose them to fresh air.

2. Brush it – brushing wool will not only prevent pilling but also release its natural oils, which refreshes the material.

3. Spot clean – Wipe targeted area with a damp cloth, and use a small amount of detergent if necessary.

Wool and wool blend garments should be hand washed or machine washed on a delicate or wool cycle (very low spin cycle) with cold water. This is important to prevent pillage, felting, and shrinkage to the garment.

Also, never put wool or wool blend garments in the dryer! Instead, lay your wool item flat on a towel to absorb any extra moisture, gently reshape them and wait for the garment to dry. Knits can be heavy when wet and that extra weight will pull them out of shape if line dried.

Cotton/Cotton Blend Garments

An all-natural and biodegradable fabric, cotton is fully machine washable. Turn the garment inside out, and place it in a mesh bag. Wash with like colors to keep light garments bright. Select the delicate cycle on the washing machine, and make sure the water temperature is cold and the spin is low.

If possible, choose a plant-based detergent free of fragrance, optical brighteners, chlorine, and phosphates that are toxic for you and the environment. Borax and washing soda are natural detergent boosters that remove tough stains, deodorize, and freshen garments. One-half cup of white distilled vinegar can be added to the final rinse cycle as a natural fabric brightener and softener. Hang or lay flat to dry.

Tencel/Tencel Blend Garments

An all-natural and sustainable fabric with luxurious drape and feel of expensive silk, Tencel is fully machine washable. Turn the garment inside out, and place it in a mesh bag to protect zippers, buttons, and any special detailing. Wash with like colors to keep light garments bright. Select the delicate cycle on the washing machine, and make sure the water temperature is cold and the spin is low.

If possible, choose a plant-based detergent free of fragrance, optical brighteners, chlorine, and phosphates that are toxic for you and the environment. Borax and washing soda are natural detergent boosters that remove tough stains, deodorize, and freshen garments. One-half cup of white distilled vinegar can be added to the final rinse cycle as a natural fabric brightener and softener. Line dry in a shaded area to prevent fading.

Denim Garments

A sturdy cotton twill fabric, denim is fully machine washable. Due to high dye concentration on the yarn surface, some color transfer may happen during the first few washes, so make sure to wash with like colors. Turn the garment inside out, and place it in a mesh bag to protect zippers, buttons, and any special detailing. Select the normal cycle on the washing machine, and make sure the water temperature is cold.

If possible, choose a plant-based detergent free of fragrance, optical brighteners, chlorine, and phosphates that are toxic for you and the environment. Borax and washing soda are natural detergent boosters that remove tough stains, deodorize, and freshen garments. One-half cup of white distilled vinegar can be added to the final rinse cycle as a natural fabric brightener and softener. Line dry in a shaded area to prevent fading.