ORDER & SHIPPING
Where do you ship and how much does shipping cost?
We ship worldwide. Shipping is always free, for US and international customers.
How fast is your shipping?
In-stock items are shipped in 1 – 2 business days after purchase.
USA: 2-5 days to receive your package
Canada: 5-10 days to receive your package
Other international destinations: 1-3 weeks to receive your package
All orders come with delivery confirmation which can be used to track your items.
Back-ordered items have an additional wait time of 8-10 business days. They are specified on our product pages.
When an order contains both in-stock and back-ordered items, the entire order will be shipped together unless requested otherwise.
*Kindly note that shipping times may be impacted due to weather conditions, holiday seasons, or customs delays beyond our control.
What currency are your prices in?
We are located in sunny California and all prices displayed are in US Dollars.
What forms of payment do you accept?
We accept payments from major credit cards including Visa, MasterCard, Discover, American Express, Chase and JCB; as well as via Apple Pay, Google Pay and Paypal.
How much duty and tax will I have to pay?
For orders in the US we are obligated to collect state sales tax in California. For orders overseas, additional customs and import duties may be levied by the country of your residence.
What are back-ordered items, and when will they ship?
Some items are available for ordering before they physically arrive at our warehouse. Individual product pages will specify if an item is backordered with approximate availability dates. Once those items arrive at our warehouse, we’ll ship them to you within 1-2 business days.
If you place an order containing both in-stock and backordered items, the entire order will be shipped together unless requested otherwise by the customer.
How d I order an item that's currently out of stock?
All of our styles are crafted in limited quantities to ensure sustainable manufacturing practices and quality production standards. As a result, some styles may sell out shortly after its release. If possible, order early to ensure availability of your favorite style.
We may or may not be able to bring a sold-out item back. You are always welcome to contact us to inquire about a particular style’s availability.
Can I change my order after it's been placed?
We start to process your order as soon as it is placed so that your items arrive as quickly as possible. If you have any questions about an order you have placed or would like to make any changes, please contact SKYE Care Team as soon as possible, we will assist you in any way we can.
RETURNS & EXCHANGES
What is your return policy?
We hope you love everything from us! If an item does not work out for you, we gladly accept returns within 30 days of shipping.
US customers: A prepaid return shipping label will be provided to you. Refunds will be issued back to your original form of payment in 7-10 business days.
International customers: Please send the item to the return address below. Refunds will be issued back to your original form of payment in 7-10 business days.
4300 Black Ave #383
Pleasanton, CA 94566
How do I initiate a return?
Initiating a return is easy. Simply email our SKYE Care Team, include the order number, name of item that you would like to return and reason for return. We will follow up within 1 business day.
If you decide to return an item, please ensure that it is in pristine condition with original tags still attached. Kindly note that if any item is returned in non-resellable condition (e.g. with stains or odors), it will be sent back to you.
Please allow 7-10 business days for returns to be processed once they arrive at our warehouse.
How do I make an exchange?
If you would like to exchange for a different size or a different item, kindly email our SKYE Care Team with your order number, name of item to be returned and name of item you would like to receive instead.
Alternatively, you may also request a return and place an order for the new item. Our shipping and returns are always free for US customers.
What if something I ordered is defective or damaged?
Our items pass through stringent quality checks before they leave our warehouse. However, if you received a damaged or defective item, please email our SKYE Care Team with your order number and a photo of the item, and we will take care of you!