Shipping and Returns
We hope that shopping with us is easy, fun and enjoyable. Our online shop is designed with your convenience in mind. We hope you find the following section helpful. Alternatively, reach out to our SKYE Care team via email or chat, we are always happy to help!
Where do you ship to and how much does shipping cost?
We ship worldwide. Shipping is always free, for US and international customers.
How fast is your shipping?
In-stock items are shipped in 1 – 2 business days after purchase.
USA: 2-5 days to receive your package
Canada: 5-10 days to receive your package
Other international destinations: 1-3 weeks to receive your package
All orders come with delivery confirmation which can be used to track your items.
Backordered items have an additional wait time of 8-10 business days. They are specified on our product pages.
When an order contains both in-stock and backordered items, the entire order will be shipped together unless requested otherwise.
Kindly note that shipping times may be impacted due to weather conditions, holiday seasons or customs delays beyond our control.
Returns & Exchanges
What is your return policy?
We hope you love everything from us!
If an item does not work out for you, we gladly accept returns within 30 days of shipping.
US customers: A prepaid return shipping label will be provided to you. Refunds will be issued back to your original form of payment in 7-10 business days.
International customers: Please send the item to the return address below. Refunds will be issued back to your original form of payment in 7-10 business days.
4300 Black Ave #383
Pleasanton, CA 94566
How do I initiate a return?
Initiating a return is easy. Simply email our SKYE Care Team, include the order number, name of item that you would like to return and reason for return. We will follow up within 1 business day.
If you decide to return an item, please ensure that it is in pristine condition with original tags still attached. Kindly note that if any item is returned in non-resellable condition (e.g. with stains or odors), it will be sent back to you.
Please allow 7-10 business days for returns to be processed once they arrive at our warehouse.
How do I make an exchange?
If you would like to exchange for a different size or a different item, kindly email our SKYE Care Team with your order number, name of item to be returned and name of item you would like to receive instead.
Alternatively, you may also request a return and place an order for the new item. Our shipping and returns are always free for US customers.
What if something I ordered is defective or damaged?
Our items pass through stringent quality checks before they leave our warehouse. However, if you received a damaged or defective item, please email our SKYE Care Team with your order number and a photo of the item, and we will take care of you!