Where do you ship and how much does shipping cost?
We ship to more than 50 countries including the US, Canada, UK, EU, Australia, Japan, and India. See complete list.

United States

Standard $100.00 and up Free 3 to 4 business days
Standard $0.00–$99.99

$6.5 USD

3 to 4 business days

$15.00 USD

2 to 3 business days

$30.00 USD

1 to 2 business days



Economy International $150.00 and up Free 6 to 10 business days
Economy International $0.00–$149.99

$15.00 USD

6 to 10 business days

$30.00 USD

5 to 8 business days

$45.00 USD

2 to 5 business days


Other International

Economy International $200.00 and up Free 6 to 18 business days
Economy International $0.00–$199.99

$20.00 USD

6 to 18 business days
Express International

$50.00 USD

1 to 5 business days

All orders are shipped via USPS or UPS. We offer delivery to P.O. boxes.

All in-stock items are shipped in 1-2 business days. Pre-order items have an additional wait time. They are marked as pre-order on our product, shopping cart and checkout page with an estimated time of availability.

When an order contains both in-stock and pre-order items, the entire order will be shipped together unless requested otherwise.

Kindly note that shipping times may be impacted due to weather conditions, holidays, or customs and courier delays beyond our control.

Shipping fees are non-refundable.

How can I track my order?

All orders come with shipping confirmation which can be used to track your items.

Tracking numbers are automatically emailed to you as soon as your order is packed.

Once the courier picks up the package and scans it into their system, the tracking number can be used to see where your package is at.

If you did not receive a shipping confirmation email from us within 2 business days of placing your order, kindly check your spam folder or reach out to us.

What forms of payment do you accept?

We accept payments from major credit cards including Visa, MasterCard, Discover, American Express, and Diners Club.

For your convenience, we also offer Express Checkout via Apple Pay, Google Pay, Amazon Pay, Paypal, Meta Pay and Venmo.

How much duty and tax will I have to pay?

For orders in the US we are obligated to collect state sales tax in California. For orders overseas, additional customs and import duties may be levied by the country of your residence.

What are preorder items, and when will they ship?

Preorder items are temporarily sold-out styles that we plan on restocking.

They are marked as preorder on the product, cart and checkout pages.

The typical wait time for preorder items is an additional 15-20 days.

If you place an order containing both in-stock and preorder items, the entire order will be shipped together.

How do I order an item that's currently out of stock?

All of our styles are crafted in small batches to ensure sustainable practices and quality standards.

As a result, some styles may sell out shortly after its release. If possible, order early to ensure availability of your favorite style.

If we plan on bringing a style back, they are usually marked as pre-order and you may purchase them just as you would a regular item.

You are always welcome to contact us to inquire about a particular style’s availability.

Can I change my order after it's been placed?

We start to process your order as soon as it is placed so that your items arrive as quickly as possible.

If you have any questions about an order you have placed or would like to make any changes, please contact SKYE Care as soon as possible, we will assist you in any way we can.


What is your return policy?

We hope you love everything from us! If an item does not work out for you, we gladly accept returns and exchanges for non-final sale items within 30 days of delivery.

Please always contact us to get a return authorization first before shipping items back to us.

US customers: A prepaid return shipping label will be emailed to you. Refund will be issued back to your original form of payment in 10-14 business days.

Exchanges and returns for store credit are free of charge.

Returns for refund have a shipping label fee as follows:

1 item: $6.5
2-3 items: $8.5
More than 3 items: $8.5 + $2/item

E.g. Return for 4 items is $8.5+$2=$10.5

International customers: Customers are responsible for shipping items back to us at the address below. Refunds will be issued back to your original form of payment in 10-14 business days.

Return Address:

17600 Pacific Hwy #326
Marylhurst, OR 97036

If you used a coupon code to redeem a free gift, kindly return the free gift for a full refund if the condition of the coupon can no longer be met.

E.g. If you get a free belt with a coupon code that requires a minimum purchase of $150, and your order total is less than $150 after return, then the belt should be sent back for a full refund. If your order total is more than $150 after return, then the belt remains a free gift.

Kindly note that shipping costs are not eligible for refunds. Final sale items and gift cards are not eligible for returns or exchanges.

Items must be returned in mint condition, with a return authorization and received by our warehouse within 60 days of original delivery.

How do I initiate a return?

Initiating a return is easy. Simply log on to your account to make a return request or email care@shop-skye.com, include the order number, name of item that you would like to return and reason for return. We will follow up within 1-2 business days.

Please ensure that the returned item is in mint condition with all original tags still attached. It must be free of pet hair, stains, perfumes, deodorant marks and odor.

Items returned with an amendable defect (missing hang tags, pet hair, fragrance) will incur a $15/piece re-stocking fee to cover dry cleaning and handling charges.

Items returned with a permanent defect (e.g. stubborn stains, rips or tears) will be sent back to the customer with an additional shipping charge.

Returned items must be received by our warehouse within 60 days of original delivery.

Please allow 10-14 business days for returns to be processed once they arrive at our warehouse. We appreciate your patience and understanding.

How do I make an exchange?

We gladly accept exchanges within 30 days of delivery.

If you would like to exchange for a different size or a different item, kindly email care@shop-skye.com with your order number, name of item to be returned and name of item you would like to receive instead.

Alternatively, you may also request a return and place an order for the new item. Return shipping is always free for US customers.

What if something I ordered is defective or damaged?

Our items pass through stringent quality checks before they leave our warehouse. However, if you received a damaged or defective item, please email care@shop-skye.com with your order number and a photo of the item, and we will replace the item at no cost to you.

Can't find what you're looking for?

Send us an email and a real member of our SKYE Care team will get back to you as soon as possible. Be sure to include your order number if you have one.

Please email us at care@shop-skye.com.

Other inquiries? Let's chat.

For other business inquiries, email us at hello@shop-skye.com.